Return & Refund Policy for My Store

Returns

My Store accepts returns within 30 calendar days of the delivery date. To qualify for a return, items must be unused, in the original packaging, and in the same condition as when you received them. This policy applies to all products including Table Linens, Dinnerware, and Table Decor.

How to Return an Item

1. Contact us within 30 calendar days to initiate your return by emailing us at finnecontreraz@gmail.com.
2. Include your order number and details about the item(s) you wish to return.
3. Follow the return instructions provided by our support team.
4. Ship the item back to My Store. Please note that customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Return Shipping Costs

Unless your item is defective, damaged, or incorrect, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

Once your return is received and inspected, My Store will process your refund within 5-10 business days. Refunds will be issued to the original payment method used at purchase. Shipping fees are non-refundable unless the return is due to an error on our part.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting us at finnecontreraz@gmail.com. After this cancellation window, we may have already begun processing your order and it will be subject to our returns policy once fulfilled.

Exceptions and Non-Returnable Items

To maintain quality and hygiene, personalized or custom items may not be eligible for return unless defective or damaged. If you are unsure about your item’s eligibility, please contact us before initiating a return.